In this section you will find answers to most common questions related to placing orders, payment and delivery. If you cannot find the answer to your question please contact our advisors on 0333 006 2127 who will be happy to assist.
When will I receive my goods?
Most items in stock are dispatched the same day if ordered before 14:30. Proof of delivery is available on request. Standard delivery times between 8:00am and 18:00pm Monday to Friday. Please contact us for premium or weekend deliveries.
How is delivery charged?
Our delivery costs are calculated on product weight. The delivery cost of your complete order will be displayed on the Checkout Page.
Where do you deliver to?
We deliver all across the globe. However, our online ecommerce ordering system is only available on orders delivered within the UK.
For deliveries outside of the UK please contact us on +44(0) 333 006 2127for delivery charges.
Is there a minimum order quantity?
No, there is no minimum order size. From one item to a full lorry load we will handle your order with the upmost importance.
Do you deliver yourself?
No. All our products are dispatched through our approved logistics companies across the world.
Do I have to order online?
As well as ordering online you can place your order through the following methods:
Freephone 0333 006 2127 9:00am to 5:00pm Monday to Friday. Outside the UK please call +44 (0) 333 006 2127
If you are not ordering online please provide product code, quantity and delivery address. Don’t forget to give your contact details so we can confirm your order.
Do I have to pay by credit card?
We accept most credit cards online. You can also set up a credit account for our online ordering system. Call us today to apply for instant credit (subject to status and credit check). Once credit terms have been accepted we will register you on the site to pay on account.
Do you have a money back guarantee?
If you are not 100% satisfied with your products just let us know within 30 days of order and, upon receipt of returned goods, we will refund the cost of the goods. Terms and conditions apply.
What about price match promise?
AFFRA will price match products of the same quality, performance and size.